Bought a Sofa Jan 2025 by November the padding in the end was collapsingwas told they didnt bring in warrenty until april so i wasnt entitled to anythingafter arguing they sent a technician out who agreed it shouldnt have done this and he would be back next week (this week) not heard anything so contacted them only to be told the same rubbish again that they are not doing anythingthis was after he didnt show appointment 1 and went to the wrong house appointment 2Under the Sale of Goods legislation an item has to be of good quality and fit for purpose but i expect this is going to be me now going to the small claims court when they could easily just fix itavoid these cowboys and buy from a respectable sofa company with morals who careUPDATE: They have responded to complaint refusing to do anything so totally ignoring the consumer right act 2015 even stated in there own policyFAULTY GOODS – CONSUMERS This clause only applies to you if you are a consumer. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. now speaking to an ADR Solicitor, they would rather go through all this than cover the £160 repairAVOID THESE SCAMMERS
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We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders, customer returns and ex-display pieces. This stock is sorted, quality checked, photographed and uploaded to our website.
As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas.
The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.See more
