I had a terrible experience with James Joseph Furniture and I would strongly advise others to be very careful before purchasing from them.I visited the store just out of curiosity and ended up buying four bar stools. The salesperson in-store was very persuasive and even discouraged me from ordering online — which I now regret, because online orders at least offer cancellation options. I paid by debit card on a Sunday.When I got home, my husband pointed out that the stools wouldn’t go with our flooring. So on Tuesday morning, I started calling customer service to cancel the order. I tried from 9:00 a.m. and called every possible number — including the Stockport and Cheshire branches — but no one answered until around 12:00 p.m.When my call was finally answered, I spoke with a representative named Emily. Unfortunately, she was extremely rude and dismissive. She told me that once you make a payment in-store, there is absolutely no way to cancel — not even before the delivery. I found this shocking and unfair.I then explained that I wasn’t at the property and asked to cancel the delivery. She said no. But moments later, the delivery driver called and was polite, saying that canceling the delivery was no problem. After that, Emily called me again and started pressuring me to rebook the delivery immediately. Her tone was pushy, unprofessional, and made me feel extremely uncomfortable.I was charged extra 25 pound for delivery.The fact that a business can take your money and then refuse to cancel an order — even before delivery — is beyond unreasonable. I saved less than £100 by buying in-store, but it turned into a nightmare.This company seems to rely on rigid policies and aggressive sales tactics to trap customers into keeping purchases they no longer want. My trust in this business has been completely broken.Emily’s rude behaviour and the company’s unfair policies have left me extremely disappointed. If you’re considering buying from them, I strongly recommend not purchasing in-store and thinking twice before trusting their customer service.
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We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders, customer returns and ex-display pieces. This stock is sorted, quality checked, photographed and uploaded to our website.
As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas.
The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.See more
