I am extremely disappointed with the after sale customer service I received at Joseph James St Helens. I was misled about the RRP of a sofa in what is advertised as a discount store. The pricing was presented as a genuine discount, but it later became clear that they were actually charging more for a product that was supposedly reduced. This felt very misleading.When I raised the issue, it was not handled fairly or transparently. Instead of properly addressing the concern, I was offered a discount voucher toward a future purchase, which does not resolve the issue of being overcharged in the first place. A voucher does not correct misleading pricing.Overall, although sales staff in the St Helens store were were friendly and polite, I found the after sale experience frustrating and disappointing. I would, therefore, not recommend buying from this store based on how this situation was handled.Mr K Birch, St Helens
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We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders, customer returns and ex-display pieces. This stock is sorted, quality checked, photographed and uploaded to our website.
As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas.
The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.See more
