ORIGINAL REVIEW: I do not recommend buying live feeders from Josh's Frogs, especially crickets. I placed my order on a Friday morning and requested for the package to be held at my local post office for pickup because of the hot weather. I emailed them before placing my order to make sure I did everything right for having it held for pickup. The cart page claimed that the crickets would be delivered by Wednesday or Thursday. They didn't even end up shipping the order until Tuesday and for some reason they shipped via Ground even though I paid about $14 for shipping, so the crickets didn't arrive until Monday the following week. They were in transit for 6 days and by the time I got them, a large portion were dead. To make matters worse, the post office had trouble communicating with me about the status of my package because Josh's Frogs neglected to put my phone number on the outside of the package for the postal workers to call me. In my opinion, Josh's Frogs does not operate their live insect shipping very professionally. This was the third time I've received a shipment from them with a significant portion the insects DOA. All of that being said, I have had great experiences buying dry goods and plants from Josh Frogs and would enthusiastically recommend them for that. And their customer service is very prompt with correcting issues. However, while their live arrival guarantee is great and all, it's not worth it to me to reach out to them for a $3 partial refund when the greater issue is that my animals still need to be fed and I have a migraine from the stress of driving and calling around all day to figure out what is going on with my package. This isn't even the first time I've ordered live insects only for them to be DOA. I personally do not find the hassle of their live insect shipping worth it, especially when there are other insect sellers online who handle it much better.UPDATE: I bought some bags of Live Oak Leaf Litter that were supposed to be 1 gallon, but they were much less than one gallon in volume. I took a photo of a bag of their leaf litter inside of a 1 gallon freezer bag to show the size difference and wrote a review on the product page so other customers could be aware of what they would actually receive. Josh's Frogs REJECTED my review. They also rejected my review about their crickets. This has shown me that Josh's Frogs should not be trusted for any purchases at all which is a real shame because I was a long-time customer. They even tried to get this Trust Pilot review removed, but I followed up with receipts as proof. I'm updating this review to one star. Don't waste your time and money on this business with shady practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
Reptile and Amphibian supplies, live feeder insects, and pet frogs for sale at everyday low prices, great quality, and the best customer service! 1 800 691 8178
