I actually sent a email with these concerns, but I got no response, so I am posting it as my review. I just returned back from my trip with you. I have a few concerns and suggestions hopefully to make better packages.First, I DID have an amazing time, however, I had to do some work to make that happen. I never would have gone to this area of Spain on my own and I’m really glad I got to experience it. The clues and figuring out where I was going was fun. BTW, I guessed Seville and pre-created a list on TripAdvisor.I had a budget of $3000, and originally you came in at $2100, which was great. However, there was a flight change, supposedly done by the airline and the change cost me an additional $500 (or so). I have traveled to Europe from Florida several times and most of the time I get my flights around $700 and if they need to change, it’s at their cost. So, this is a bit concerning.There was some confusion on baggage costs as well. As I said, I have flown to Europe several times with 3 trips in 2025 alone, and each time I have purchased baggage. It’s always been a package, with being the same price in both directions and did not need to be paid for by each leg. It’s also generally cheaper to purchase it ahead of time versus at the airport. This case was very confusing, inbound but not outbound (or vise versa), but one leg being included but not the other. A set price for all legs in both directions would have been nice.When I received my itinerary, I saw that only 4 activities were included. Since it came in well under budget, I would have preferred that the leftover budget was used on activities, which as a tour company, you can usually get better prices than I could. Instead, I got on TripAdvisor and added several more activities at an additional cost.This trip was to celebrate my birthday and having my passport with birthdate info, you knew which day this was. I would have thought this would have a day for one of the activities, instead, I was scheduled for a bus between cities during the middle of the day, limiting me on activities I could schedule for myself. I was given the option to change the time, which I did and that cost me an additional $30 (or so).Issues about the bus and transfers. I do not believe changing cities during the middle of the trip was very well planned. It would have been more feasible to go to the second city toward the end of the trip, take the bus back the night before the flight and get a hotel near the airport. This may have saved on bus to hotel to bus transfer fees as well. With that being said, if this is done frequently, I would recommend that local transportation options and even costs be included in the itinerary along with the things to do and places to eat section. Or recommend that an explorer download City Mapper, Uber/Lyft, local taxi apps or public transportation apps (if available).The hotel accommodations were a little rich for my taste. I would have preferred little boutique hotels with included breakfasts. The 4/5 star accommodations were beautiful, but it was too much. I also would have preferred if the savings were used on activities. Even during the planning stages, my only requirement is clean, safe, shower and bed. In this case, I requested an electric kettle. Which I had to request a second time when I arrived at the hotel. Coffee was not even included at either location, only tea at Hotel Sevilla Center.Finally, it was a wonderful gesture to provide a bottle of champagne for my birthday, however, I cannot drink alcohol, none. I have a tremendous sensitivity to it (as well as many foods) and it can make me ill. If this gesture is common, it might be wise to ask such questions. I took it to the desk and they exchanged it for non-alcoholic sparkling juice. It did take a day to exchange it, so I did not get to have it on my birthday.The activities selected were perfect, I enjoyed each one.With all this being said, I would not do this again by myself, but I WOULD do it with someone. I have a friend who has a credit with you from a trip she needed to cancel and I purchased the gift card for the extra credit.This is just feedback and you can do with it what you see fit. But any future recommendations would be appreciated.
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