I agree with the other negative reviews in that journey bikes does not stand behind their products. I feel misled as their website states they are familiar with all their manufacturers and vouch for their products. I received a defective X-Treme ebike after 3 1/2 months of waiting. The box came without a seat inside. Outreached journey who turfed the problem off on the manufacturer. Received the seat a week later and when we began assembly, realized the motor cord was completely severed. At that point I asked for a refund as I was not confident in the product. Received my RMA and it cost me $240 to ship it back. I contacted the manufacturer to request they reimburse shipping costs or at least split them with me. The response I got was “no, our policy is clear.” So...after almost 4 months, I paid $240 and got absolutely nothing in return. I recommend Rad bikes or Blix instead. Their customer service and products are superior to Journey.Update: the response from Journey solidifies exactly why I did not want to continue the transaction further. You only offered the replacement part after I started the return process, and I think other consumers would agree that when you pay $1500 for a product, you shouldn’t have to piecemeal it together part by part as you discover defect after defect. That’s ridiculous.
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Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.
