Customer service is terribleI've spent over three and a half thousand euro online over the last 2 years on expensive niche fragrances from them. My first 8 orders were delivered within a reasonable time frame, however my 9th order came and it was a Widian 71 limited edition fragrance and it was nothing like the notes they advertised on their website. They listed completely different notes, so I went on to the Widian official website to see the correct fragrance notes and realised that Jovoy had listed fragrance notes from a different Widian fragrance bottle. I didn't mind so much as the fragrance I purchased smelled OK however this should not happen. I emailed them to let them know and was ignored. Customers should double check notes listed on fragrantica or other websites to ensure they know what they are buying as jovoy website can't be trusted. I simply queried with Jovoy Paris store why my last widian purchase displayed the incorrect notes on their website as opposed to the widian website and was ignored as several months have now past. Also, Because I accumulated over 2,000 points in their loyalty program, because of the amount of money I spent with them, I am supposed to receive an annual 20% discount code for my birthday. I never received it. I queried why and again I am ignored.A lot of people buying fragrances nowadays therfore jovoy couldn't care less about loyalty customers or any customer. They're fine as long as you don't need to contact them about any issue after purchase. It's sad to see companies act like this. I won't be buying anything from them again. Plenty of other niche fragrance shops that deserve my money.
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Jovoy Paris s’est imposée comme une référence incontournable dans l’univers du parfum rare et de niche. Surnommée « l’Ambassade des Parfums Rares », notre maison incarne un art de vivre olfactif alliant tradition, audace et excellence.
Nichée au cœur du 1er arrondissement de Paris, à deux pas de la place Vendôme, notre boutique emblématique vous invite à un voyage sensoriel unique à travers plus de 130 maisons de parfum indépendantes et 2 000 références soigneusement sélectionnées. Chez Jovoy, chaque flacon raconte une histoire, chaque senteur est une signature.
Notre mission est simple : offrir à chaque visiteur une expérience sur-mesure, qu’il soit amateur curieux ou collectionneur averti. Dans un cadre chaleureux et raffiné, vous êtes libre d’explorer, de tester, de comparer, toujours accompagné si vous le souhaitez par les conseils passionnés de notre équipe experte.
En ligne comme en boutique, nous cultivons le même esprit : respect du client, qualité du service, et amour sincère du parfum.
Bienvenue chez Jovoy : Be Different. Smell Unique.
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