On 9th Dec 2024, I ordered a perfume of EUR 171 ( the price is after discount of 4%). They sent the package on 11th to The Netherlands by DPD. On 13th Dec, DPD left a delivery notification but I have not received any package at home. Contacted DPD to trace where my order is. Also notified Jovoy to give them a heads up. The CS of DPD told me that the package was delivered to a house in a different building on the same street where my house is at. The owner of that house number confirmed that They didn’t receive any package for me. I reported it to Jovoy and DPD, they told me to fill a missing package investigation form to start the investigation so, I have filled it in and sent it to Jovoy Paris. Frequently I have asked for a heads up if there are any news on my order. Jovoy told me that the investigation is still on going… for almost 2 months. Today, I requested a refund then Jovoy sent me a email stating that the package was delivered and they have the delivery proof( but they didn’t attach that proof in the email!!). I immediately requested to share that “ proof of delivery”, as that is a false “proof”!!! Where is my perfume?!?! No response received. Case closed???? Seriously???? I have been a loyal customer to them over a year, I was a satisfied customer until this incident. Now they lost a customer, I may be a small customer for them -only spending money over EUR 1700._ in total….but this is how they treat customer? I don’t deserve this at all….. I would not risk spending my money for an expensive niche fragrance at Jovoy anymore. What a disappointment. -provided all the necessary exchanges with DPD once again, Jovoy Paris offered me a full refund or replacement today( 5th Feb 2025), those info were already submitted at the first place, wish they read it at a earlier stage to prevent all the shenanigans…. :(
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Jovoy Paris s’est imposée comme une référence incontournable dans l’univers du parfum rare et de niche. Surnommée « l’Ambassade des Parfums Rares », notre maison incarne un art de vivre olfactif alliant tradition, audace et excellence.
Nichée au cœur du 1er arrondissement de Paris, à deux pas de la place Vendôme, notre boutique emblématique vous invite à un voyage sensoriel unique à travers plus de 130 maisons de parfum indépendantes et 2 000 références soigneusement sélectionnées. Chez Jovoy, chaque flacon raconte une histoire, chaque senteur est une signature.
Notre mission est simple : offrir à chaque visiteur une expérience sur-mesure, qu’il soit amateur curieux ou collectionneur averti. Dans un cadre chaleureux et raffiné, vous êtes libre d’explorer, de tester, de comparer, toujours accompagné si vous le souhaitez par les conseils passionnés de notre équipe experte.
En ligne comme en boutique, nous cultivons le même esprit : respect du client, qualité du service, et amour sincère du parfum.
Bienvenue chez Jovoy : Be Different. Smell Unique.
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