Would not recommend. We chose JP Goldman because we wanted a local solicitors with a physical presence – not an online only one – and we were willing to pay for it. I wish we’d gone with the cheaper online only solicitors.The communication was terrible – we only received any info at all with chasing. We were not even informed by JP Goldman that our onward agreed to our completion date – something that potentially lost us a day or two of organisation in a less than 2 week turnaround. We have completed without getting answers we would have liked on one query –we gave up on asking because it wasn’t make or break for us. Even early in the process we were asked to provide the same statement from our leaseholder three separate times and then the very last enquiry we received several months later was that this statement wasn’t sufficient.At one point our estate agent received an angry call from our buyer informing her that apparently our solicitor hadn’t done something with the titles and it needed expediting. We defended JP Goldman to them and assumed the buyer was being impatient, but then a few days later JP Goldman said they had to expedite some titles, so we are now inclined to believe our buyer was correct.A week before completion, only upon my chasing and only because the EA (not JP Goldman) had told us we were planning on exchanging that day, we were informed that we couldn’t exchange because our mortgage was not on some kind of portal. Nobody had been proactive enough to check or contact us on this before this point.3 days from completion, after days of chasing, we were informed - I feel quite dismissively - that we wouldn’t be able to complete on the planned date because of this error. The root cause of the error ended up being that the solicitor’s trading name was different to the name they put to the public, and so our mortgage advisor had selected the wrong one. Whilst this was not JP Goldman's error, our mortgage advisor uploaded it under this incorrect name 3.5 months before completion – so plenty of time for the solicitors to spot it was missing.After completion we realised our purchased property didn’t include something that they said was included on the T10, I emailed JP Goldman and they responded super promptly even though it was a Saturday. The solicitors liaised and the seller agreed to send us £200 to cover it. I then chased several times over 2.5 weeks to ask for an update with zero response, whilst in the extremely stressful period of unpacking a house, and eventually the money just appeared in our bank account, still without any email confirmation.I’ve not mentioned names on this review because he seemed like a nice lad, but the whole experience was a stereotype of what people warn you about when talking about conveyancers. Ultimately we completed in a good time, so it’s not one star, but it felt like a lot of unnecessary stress in the two weeks before and after completion that could have been avoided with proactivity and communication.
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Specialist property lawyers offering a full spectrum of conveyancing services, including: home moving; remortgage; transfer of equity; and, commercial property.
