**UPDATE 12/09/25**After I posted the review below, I was contacted by (I assume) a senior member of Juice's Customer Service Team. They were suitably apologetic, understanding and did go the extra mile in resolving the issues which I had - although they were unable to provide a suitable power bank. In light of this I'm changing the rating to three stars as although the situation is resolved, there were still issues which should never have happened - but hopefully Juice will be able to use this as a learning experience and will deliver better service to future customers. I've also amended the original title ("Avoid, avoid, avoid. Hopeless communication") to something which I feel is more appropriate.Bought two Eco 4 power banks direct from their website which specifically states that there is a micro USB charging port as well as USB C - photos of the product on the website show the same. On arrival it’s obvious that there are no micro USB ports in the item. Emailed and received a terse reply so tried calling them. Their phone system has 4 options: Sales, Logistics & Customer Service, Accounts and Design. The one I need, Customer Service, disconnects the call as soon as it is selected and the other three options ring without ever being answered. I eventually managed to get a prepaid label and returned the items but have had no acknowledgment of their return nor confirmation that a refund will be issued. Emails remain unanswered. My next step will be Oxfordshire Trading Standards as they are supplying items which do not match the description. Avoid this company like the plague.
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