EDIT:HAS ANYONE FILED A COMPLAINT WITH A HIGHER UP AGENCY?BAIT and SWITCH...( Only gave 1 star because no stars was not an option)Horrible casino,..they sent a very high class Valentine's Day promo card...I reviewed it and even went to their live chat before I played the promised free spins or deposited money. ( I have copies of all chat texts) They said after I played through I can cash out any winnings. After I deposited 60.00 I found out my play through was $4000.00. The guy in the chat said also the 220% bonus for deposit will be added. I played through and have winnings of 691.97 sitting there. Go to redeem and it says I can only redeem 25.00 and the rest of my winnings will disappear.I go back to chat and asked and talked to the same guy. Now story changes...He states I can only cash out 25.00 and lose the rest. I asked where the bonus funds were...he never answered. I told him this was bait and switch. I played through my 60.00 deposit and won this money, so cash me out. He said nope..only 25.00. I don't know where else to complain. He would give me a supervisors name. This is outright thievery of my moneyEDIT: Went to the casino tonight to check my balance and guess what...no balance, no points , no coins. I guess they read my review and didn't care for it. I have all screenshots, proof of conversations, proof of deposit and now will go to the next level. Please do the honest thing, acknowledge my complaint, return my winnings ,let me cash out ..then close my account. If your casino is really on the up and up, your will honor in good faith.My winnings were 691.97.....
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