I have purchased a sofa bed, chair bad, hob, tv stand, coffee table and air condition. The service is EXTREMELY terrible!!!! I had been complaining on delivery every 2-3 hours, Their customer service gives rubbish promises - delivery got rescheduled and then meant to be delivered with 24h later. They think people are very naive, they keep promising what people want to hear and following this is ONE BIG NONSENSE. I would not even recommend JUMIA to my worst enemy! We went through the hell with them. Constantly hearing the useless promises! Drivers had been saying they had tried contacting us, as they never did! I decided to cancel ALL MY ORDERS due to BAD CUSTOMER SERVICE and total ignorance! At the end of the day we are the customers so we should be treated with respect!!! Personally, If I were an owner of Jumia in Egypt, I would sacked all managers because they def do not what a real, professional work is! AVOID, AVOID, AVOID!
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