Return for the option 'change of mind' should be based on the buyer's personal decision. Why would the company even ask for 'change of mind' reason? This company does not even consider customer's satisfaction. I would say- they are just money oriented. I bought an item and I just felt that it was not the actual item I needed but after following their return procedures still my refund request was rejected. How on earth would you live with an item that you do not like? I would advise anyone to go and buy an item by self to avoid such disappointments from Jumia. They do not refund!!!!
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