Jumia is the most useless online shopping platform I have ever used. I bought an item from jumia. It took them over 2weeks to deliver the product and when the product arrived, it was damaged. I requested a refund and returned the item since February 5th and until now (April 15), I have not seen any refund. The customer service keep telling me to send my order number and in the end, they won't use it to do anything. Jumia is a big scam. I will never shop with them again. I can't even express how angry I am.
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