If it was possible to give a zero star rating, I would have definitely done so. Jumia Kenya advertised a Samsung Galaxy phone, alleged to have single line and eSim capability. I ordered the phone, and realised during installation that it doesn't have SIM Manager, a key function to allow eSim plan to be added. I complained to Jumia Kenya and what they did was to refuse refunding me, claiming the phone doesn't come with eSim capability inbuilt. I returned the phone to them a second time, and they refused it again, and threatened that I will forfeit the phone if I don't collect it back from them. I'm gutted and utterly disappointed at Jumia, a once promising e-commerce platform now more of conmen than ever before.
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