I ordered groceries from one of the local supermarkets via Jumia, only to find that the Jumia order which was reflecting in the app was for half the amount. I reached out to customer care on the chat and tell her the issue and she proceeds to inform me that she can't know what I have ordered until the stuff is delivered. So I tell her why don't you cancel the order then since you can't get this info even after I flag the problem, and refund the cash. She proceeds to cancel the order without finding out what the issue is, and rudely signs off while telling me I will be reimbursed. Can you imagine the reimbursement came in Jumia credits!?!? I am like, I need my money back as this was my Christmas shopping. Someone calls me but does not give me a way forward. No response from them since that call, only an email letting me know I will be reimbursed after three to five days. Mark you, no other solution was given. And her I am with egg on my face once again.
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