I just want to share my first time online experience with Jumia. I ordered a bag.... it came on time but the quality and size was completely different from the picture shown online. When I called them to return they said that they’ll send someone to collect the item, do a quality check and then refund my money. The very next day I received an email saying that my issue has been marked as resolved. After calling them several times, till date no one has come to collect the parcel. In fact one of the agents told me to call the delivery person myself and get the parcel picked up????? Very pathetic service. Will never shop from Jumia again.
Claim your business profile now and gain access to all features and respond to customer reviews.
