After 8 hours of waiting for someone from the Load Up service (with a scheduled 3/2/23 pick-up date) that NEVER ARRIVED, plus, 3 hours of trying to reach a Load Up representative via multiple email and text messages, on-line Contact Us forms, and phone calls (each time, I was placed on hold for >/= 30 minutes), I also contacted another San Antonio removal service (Junk Luggers) that was willing to donate to charities (e.g., Arms of Hope) and/or refurbish my older furniture items. At the last minute (i.e., at ~ 5 PM on 3/2/23), I spoke with the Junk Luggers scheduler (Antonia) who jumped through hoops to get me scheduled for a next day pick-up with LESS THAN 24-hour notice (i.e., BEFORE the new furniture was to be delivered in 36 hours), plus, accommodated my work schedule (after I already wasted an entire day off waiting on the Load Up service that NEVER ARRIVED)!! The best part of the Junk Luggers service was that I was able to actually speak to someone, plus, they sent email & text message updates (including phone calls) on/before they showed up on time. FYI: Junk Luggers does offer a Military discount, but, their cost is per truck (NOT per weight or the number of items for pick-up) so their total was 1.75 times higher than what Load Up quoted (but again Load Up NEVER arrived; whereas Junk Luggers showed up ON TIME and with less than a 24-hour notice, plus, donates to charities and/or refurbishes items to prevent placing non-degradable items into the waste dumps). Every part of the process with contacting and dealing with the Junk Luggers company and staff was exceptional!!! I wholeheartedly recommend Junk Luggers and will use their service again when we eventually remodel 2 rooms!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Disposes of garbage, construction material, and appliances. Refuse is sorted for recyclables and tax deductible donations.
