Our internet has been down for 4 weeks because the pole holding the wires has been knocked down. Not Cuckoo Fibres fault BUT their customer service since then has been absolutely abysmal- worse than that. Their technical team is waiting to hear from Open Reach! Not chasing them. Not keeping us informed. Not keeping their customer services informed. Not doing anything at all! I made a formal complaint. What’s happened? Nothing. No call back, no action. To get the manager to call back takes 73 hours before the manager DECIDES whether to call back!! No guarantee. They decide! There’s no way that customer service can action anything and the technical team doesn’t appear to do anything. So, after 5 (I think) calls that have achieved nothing and I have done my very best not to shout at the customer service members, I have taken to writing this review. Based on my experience, I would advise anyone to avoid Cuckoo Fibre like the plague!!
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Experience ultrafast full-fibre broadband with Jurassic Fibre!
We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset.
Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality.
Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HTSee more
