This is a detailed review of my experience with Jurassic Fibre now Cuckoo, following my decision to switch from BT due to the constant price increases I was facing with my previous provider.Initially, I was drawn to Jurassic Fibre by the promise of a consistent internet connection combined with the benefit of no fixed contract. However, the installation process was far from straightforward and regrettably took nearly a year to complete. Although the service was acceptable for a short period after installation, it soon became apparent that the connection was unreliable. I have been experiencing frequent dropouts, and streaming services are often interrupted by buffering. As I work from home, a dependable internet connection is vital, and this service has fallen short on multiple occasions.I welcomed visits from their engineers who suggested relocating my beacons to improve connectivity. Unfortunately, the options for relocating are limited, and they even proposed moving my external fixed cameras, which is both impractical and concerning. While BT was admittedly expensive, I rarely encountered connection issues and certainly never faced the inconvenience of having to move cameras to maintain coverage.Moreover, I am disappointed by the decline in customer service standards. During one interaction, I spoke to a representative whose lack of interest was evident from her tone. Following this, I submitted a formal complaint via email and made a follow-up call a few days later, only to be informed that there maybe nothing they can do to resolve my concerns. This response was, frankly, shocking.Overall, the level of customer service I have received is among the worst I have experienced, a stark contrast to the previously pleasant interactions I had while the service was still in its initial stages.I urge potential customers to thoroughly research and think carefully before choosing Cuckoo, as the customer service experience alone could be sufficient reason to reconsider.
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Experience ultrafast full-fibre broadband with Jurassic Fibre!
We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset.
Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality.
Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HTSee more
