Two weeks after my somewhat vague installation the service failed at the start of a Bank Holiday weekend. Telephone support was next to useless. ( by the way it is in Sarajevo). But after the call ended I worked out how to re-install the Eero6 router so when I lost the service again at 4.30pm last Friday I again contacted support and they were equally useless and wanted me to accept vague promise of tech support on maybe the following Monday...or Tuesday....or Wednesday. Given that I am an octogenarian with a partial disability and a SMART home that was not a delight. So on Saturday I tried to reinstall the router but neither me or my son could get past a particular sticking point, a need for a ppp code. So I rang support and asked for the code which transpires to be a user name and password, neither of which had been required on installation. The operator texted them. But from then on despite many calls to support and emails, of which I lost count, we could not connect to the internet. This is all so boring so I will cut to the chase. It was when I checked with the latest contact Alen in Sarajevo and asked him to confirm the ppp codes I instantly saw that the information given on Saturday was missing a complete word......so ON TUESDAY EVENING we finally reconnected. As you might expect I have asked for a rebate on the monthly direct debit for loss of service, stress and bother ....but 24 hours on I hear not a dicky bird.....cuckoo or *uckoo? By the way. If I had not been able to do the reconnection myself, they said I would have to pay for an engineer visit. Can you believe it? My 24 month contract can't end soon enough.
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Experience ultrafast full-fibre broadband with Jurassic Fibre!
We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset.
Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality.
Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HTSee more
