Purchased my first home and was due to settle in at the end of March 2025. When viewing the property I was aware that there was fibre connected to the property owned by Jurassic Fibre. The owners prior to me had Jurassic Fibre broadband as it was and is the only current home broadband provider into my property. Since then Jurassic Fibre have told me they will not be providing me with broadband as I’m a new customer. This has caused issues for me as it was one of the reasons I purchased the property and at the time of purchase it was still readily available but I couldn’t sign up due to the sellers still living in the property. I work from home on a daily basis and require a strong internet connection and unfortunately without Jurassic fibre I am left with unreliable copper broadband which is not suitable for my working needs. I have spoken to the customer services to try and resolve the issue and even tried to have the sellers broadband account transferred to me but this wasn’t an option, setting up a new account wasn’t an option even though everyone in my area currently has Jurassic fibre. I have since been told I will have to have a deadlock letter and take this to the Communications Ombudsman, this is something I would like to solve with Jurassic Fibre. However, I have had to escalate this matter to OfCom.
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Experience ultrafast full-fibre broadband with Jurassic Fibre!
We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset.
Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality.
Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HTSee more
