The website is easy to use and the prices competitive. However, for the second time recently I have had problems with my order which has required contact with customer service. The first time, an email seemed to get the wheels moving and my order was fulfilled in a couple of days. Unfortunately this time was different.The website stated they were "Still open and shipping over the Christmas period" offering next day delivery. On that basis I made an order on the 30 December. Having chased the order, I discovered that the item was not in stock and they could not give a solid assurance when it would be. For some things I am happy to wait but when it comes to food for my animals, I have a duty of care and I need to know my supplier is reliable. I have therefore cancelled the order.I want to support family businesses but I regret that until serious improvements are made, I cannot recommend this one. There needs to be clarity about stock levels, lead times for orders and any issues outside their control which may delay fulfilment. Please do not give the impression that it's business as usual when it clearly is not. Unmet expectations turn into negative reviews, which damages trust and reputation in what is a very competitive market.
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Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.See more
