I placed an order on 28 December after checking the stated delivery timeframe of 30 December–1 January, which was the main reason I chose to order through Jurassic Bark rather than directly from Eden, especially as the price was slightly cheaper with a discount code.As of 2 January, I have received no updates beyond the original order confirmation. Attempting to track the order simply redirects back to the confirmation page stating I’ll receive an email when the order is ready, which has not happened. I emailed on 2 January and received an automated response advising that email replies are now taking up to 72 hours, and I have been unable to reach anyone by phone.This is particularly stressful as the food ordered, Eden 80/20 Puppy Cuisine, is not stocked in local pet shops, and ordering directly from Eden at this point would still mean delivery after we run out. We have a four month old puppy with a very sensitive stomach, so what are we expected to do as sudden food changes are not an option and it's not like we left it until the last minute.After trying to leave a review, I noticed on Trustpilot that many other customers have reported similar experiences over the past few months, which is really disappointing. I have seen mentions that delays may be due to illness within the family and while I genuinely wish them well, the website should be updated with realistic lead times and customers should be proactively contacted when orders cannot be fulfilled as promised.At this point, I do not know how I am meant to cancel the order or receive a refund due to the lack of communication, and I may have to contact my bank to recover the payment if this continues.Sadly, based on this experience, I would not recommend ordering unless communication and fulfilment improve significantly.
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Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.See more
