I’ve been a loyal customer for over 6 years, but this recent experience has been completely unacceptable.
My order was placed on 1st January (it's now been 13 days) and still hasn’t arrived. What’s worse is the total lack of communication. I received no emails explaining the delay, despite sending multiple messages myself over several days. Every email was ignored. The only way I managed to get any information at all was by contacting the company through social media — which should never be necessary.
Judging by other reviews, this is clearly an ongoing issue. Continuing to advertise next-day delivery on the website while failing to meet even basic delivery expectations is misleading and unacceptable.
After many years of loyalty, I’m extremely disappointed by how this has been handled. The lack of response shows a clear disregard for customers. I’ll now be taking my business elsewhere, as it’s obvious that loyal customers are no longer valued.
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Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.See more
