I placed an order with the company on October 10, 2025, and was charged on October 13, 2025. I was later informed that the items could not be delivered to EU customers, and different products were sent without my consent. I returned the parcel as instructed, which was received by the warehouse on November 26, 2025. A partial refund was issued on November 6, 2025, but the remaining amount is still outstanding despite multiple confirmations from support that a full refund would be processed. Update: As of December 23, 2025, the amount was finally received after processing.
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