My laptop screen went black. This presented a tremendous problem since my only income comes from online editing and reviewing. I panicked and looked up possible answers on JustAnswer. I was immediately connected and went through the problem. I was told that it would cost $5 for her to connect me to a technician at Apple. When the connection came through (after I had agreed and signed up for the $5 ) I was told that the charge would now be $46 to establish a new subscription, since I had cancelled a former JustAnswer subscription (not). They put the charge through my bank immediately. When I objected, I was told that they would cancel the subscription but (fine print) would not refund. This is ridiculous. I used the service for less than ten minutes. Stay away from JustAnswer. They are a total scam.
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