I went to JustCuts Majura Park in Canberra for a haircut after seeing their advertised price of $45, but I had an unpleasant experience due to unexpected charges. I told the stylist the short hairstyle I wanted, and she wet my hair and began cutting. After a while, she asked if I wanted my hair blow-dried. I initially declined, but she insisted that she couldn’t cut accurately without blow-drying, so I agreed. After finishing the cut, my partner paid for the service, and later handed me the receipt. I was shocked to see the total charge was $90—$45 for the haircut and another $45 for the blow-dry. This felt deceptive, as I wasn’t informed that the blow-dry would cost the same as the haircut. I contacted the owner, who agreed to refund the extra charge, but two weeks later, I still haven’t received the refund. Despite multiple follow-ups, there has been no response. I’m disappointed and feel misled by both the extra charge and the business’s failure to honour their word on the refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Just Cuts, Style cuts for everybody
