I struggle with finding a Hairdresser that I feel comfortable to cut my hair (anxiety) and given the reviews I have read on here I am not the only one that struggles to find a Hairdresser that listens and provides a cut the customer requests. I found one at your Just Cuts Salon several months ago who understands, listens & does a great cut. On the 27.02.2023 I walked into store asking for that person and was told by Lou (identified herself as Salon Manager) who used short and sharp tonality "NO REQUESTS" I questioned it in an attempt to understand the policy around not providing an exceptional customer service and was told I was rude and the person I preferred was at lunch. I returned 30 minutes later to see just Lou in the Salon cutting a man’s hair. I asked if the other hairdresser was back from lunch and told yes, that Hairdresser then came from out the back. (The booking kiosk now had an out of order sign on it) I asked for that Hairdresser for a cut, Lou intervened and said that the other requested Hairdresser was busy with another customer, and I'd have to wait. There were no other customers in shop. (Curious how I’d have to wait for another customer to turn up when I have been told there is a policy of no requests/bookings) I shared I would wait. Lou shared that there would still be NO guarantee my preferred hairdresser could cut my hair. I questioned this as clearly, they were not busy and I was prepared to wait and was told I was rude and asked to leave the shop which I did after asking for Lou's name and your contact details of Just Cuts Management. I also shared that the company needs to bring it's self into the Twenty First Century around providing services to individuals with Disabilities (Anxiety). Please help me understand how I cannot have my hair cut by my preferred hairdresser when they are not providing a service to anyone else at the time and Lou is attending to other customers cut? How is it that my preferred Hairdresser is 'On hold' waiting for another customer to arrive when I am told there are no bookings or requests? I will mention that my preferred Hairdresser did not involve herself in this exchange between Lou and myself but stood aside and look embarrassed. My preferred Hairdresser herself shared with me understanding in the past around my anxiety and empathised with people who struggle socially around various events and to that end had provided me her name on a card at my last visit so I could specifically check she was working before I attended the Salon. That in my mind is great Customer Service at human need's level. I have notified Just Cuts via their website around my experience and await a reply. Unless this Company steps up and acknowledges that no two people are the same and they are in a service industry, servicing community and that discrimination is not to be tolerated I will not be going back to this or any of their franchises and I'd suggest you do the same until such a time all people in the community are accommodated and their staff receive suitable training around customer service in all its aspects. The long and the short of it I feel I have been discriminated against by Lou/Just cuts apparent Policy and the process around getting a hair cut in the above-described scenario, it just should not have been that difficult in this instance. Just Cuts Just Make no Sense. You will note most of the supportive feedback for Just Cuts is from customers that mention a specific Hairdresser they use and recomend to others. Question: Is this a waist of time when Policy is NO REQUESTS around asking for specific Hairdresser to cut your hair?. I'm confussed as it does appear to happen and why shouldn't it?
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Just Cuts, Style cuts for everybody
