justcuts.com.au

3.1
3.1 Based on 373 reviews

Just Cuts, Style cuts for everybody...

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Zekrom35
Bad customer service

My dad and I both had a hair cut done by different hair stylist at Justcuts Melbourne Central. Overall an unpleasant experience. Whilst the cut was ok, a few things they can def improve on. My stylist appeared to be a Vietnamese, very rough and not thourough. I got her elbow banged against my head several times before and during the cutting process, without any apologies. My hair near the neck was still full of conditioner. When i asked her if she would wash my hair again after the cut she said no. I pointed out she did not rinse my hair properly. She blamed they were using a new brand of conditioner which was thicker in consistency. But that’s not an excuse not to check if the hair was properly rinsed. She also stepped on my feet twice too. My dad’s shirt was soaking wet after the hair wash. Definitely not wanting them to cut our hair again. There was a guy with glasses who spoke Canto and another lady with dyed hair who seem to deliver a better service. Will still go to Justcuts as not all hairdressers offer poor customer service.

1
Date of experience: Jan 03, 2023

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