I arrived at the desk, expecting to be greeted and checked in as usual. The stylist looked over and said “just take a seat, I will be with you shortly”. There were three stylists there and only 2 customers, so I thought they would be ready to cut my hair. (This has happened before when they were not busy). I sat in the wait area all through the two customers’ cuts, then went up to the desk, only to be told I should have checked in and there were two customers ahead of me (one arrived at this time and was shown in). I wish that stylist had done her job and checked me in as I planned to put my name down and run an errand while I waited, but when I learned that I still had to wait for another two clients, I had no choice but to leave to complete my errands in time to keep another appointment. Why have a check in policy if it is ignored like this.
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Just Cuts, Style cuts for everybody
