I recently had a deeply disappointing experience with JustFor.Fans (JFF) that I feel compelled to share.Incident Details:Date of Transaction: February 1, 2025Service Purchased: Custom video with a one-week delivery guaranteeTotal Amount: $48 (including a $10 expedited service fee)The creator failed to deliver the video within the promised timeframe. I requested a cancellation and refund before any content was provided. However, the creator sent the video days later, and JFF refused to process a refund, stating that refunds are at the creator's discretion—a policy not disclosed upfront.Coercive Chargeback Policy:Upon considering a charge dispute through my bank, I discovered JFF's alarming policy:"Have an issue with a charge on your credit card? Talk to us about it, not your bank. If you issue a chargeback through your bank, we will ban you from using our platform."This policy discourages users from exercising their legal rights under the Fair Credit Billing Act (FCBA) and raises serious ethical concerns.In response to this situation, I have:Filed complaints with the Louisiana Attorney General's Office, the Federal Trade Commission (FTC), and the Better Business Bureau (BBB).Initiated a chargeback with my bank, providing all relevant documentation, including JFF's coercive policy.I advise potential users to exercise caution when dealing with JustFor.Fans. Their lack of transparency regarding refund policies and their intimidating chargeback stance undermine consumer rights and trust. It's crucial to be fully informed and consider these factors before engaging with their services.
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