Dec 14, 2023, I placed a order for a $99.99 Adidas jacket. I received it on Dec 22 and it was damaged. Theres a cut down the front that had to have been there before the box was taped and sent. I contacted their customer service through the link on the website. I was told they were “getting in touch with the vendor to start the return process”. I went ahead and ordered a replacement, as it was supposed to be a christmas gift and I fully expected for my return/refund to be handled like their website states. I did receive that order successfully - but still no refund or further progress from the original order. As of today, 1/27/24, I have emailed probably 10-12 times and always gotten what appears to be a copy and paste standard, probably automated, reply with the same message I received the first time - always from an employee named “Rachel”. I have called multiple times. Two weeks ago, she assured me and gave me her word it would be handled in the next couple days and she would send me a return label. It wasnt. Yesterday, 1/26, I called and spoke to an employee who was making it obvious she didn’t want to give me her name. She gave me the usual story - blaming it on “the vendor” (someone other than justgolfstuff) - but then told me the vendor had decided to give me a $100 credit and I could keep the jacket. The jacket is damaged, I dont want it. And per their return/refund guidelines on their website, I am rightfully entitled to a refundand they are supposed to provide me with shipping label. One question she couldn’t answer is how and why “the vendor”, a different company than justgolfstuff, would be issuing me a $100 credit for justgolfstuff. shouldnt the credit be for “the vendor’s” company? if its a credit for JGS, then obviously JGS is the one issuing it. I told the employee I didnt want a credit, i didnt want to keep the coat and that I want a refund like their website says im entitled to. they are being very unprofessional and rude.
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