I ordered golf balls at a good price from them on 19 December, I realized it was around the holidays so I figured it would be a little slow. 9 days later I received an email saying the shipping label had been created, 9 days to create a shipping label but I figured “ok my item is on its way”. On Monday 29 December I call customer service and am guaranteed that my item will ship that day and will get expedited shipping. The following Monday of 6 January I call again because the shipping information has still not changed, at this point the customer service agent tells me they are just going to cancel my order and refund my money because it is snowing and blames FedEx. I then called FedEx and they tell me that this company is responsible for getting the item to them. Whoever is responsible is really a moot point considering I’m getting a refund so on the day I ordered the exact same balls from Golfballs.com at a comparable price. The balls from Golfballs.com got to me in less than a week. I then called this company to ask about my refund and what is the hold up and they said they had sent it in and it would take a few more days. Oddly enough on 17 January I receive an email for this company saying the balls will be here on that day. I called the company once again to ask why I hadn’t received my refund and to ensure the order was cancelled and was told that I couldn’t cancel an order once a shipping label was created. I really don’t believe that the customer service agents know the policies for this company. Well today has been 1 month and I received a text and email today saying the balls were delivered. Not sure where they were sent but it wasn’t to my address, so once again I’ll have to waste my time trying to call their customer service. Just writing this to let you know the absolute truth. It’s nothing personal but I will never order from this company again and I will do everything I can to ensure the 200 members of my golf club know not to waste their time with this company.
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