We purchased hundreds of dollars of product on August 17th as prizes for a charity golf tournament to be held September 8th. When nothing was received, we finally were able to talk to someone and were advised that they thought the order was 'fraudulent' and they would not ship unless we provided photo ID. Keep in mind, this was well after they had successfully charged the credit card. It did not make sense to send photo ID as they have no idea what we look like. We finally contacted them again this morning and they now advise they have cancelled the order and will be refunding the payment. We'll just have to wait and see if they will follow through. Incredibly poor customer service and it is extremely difficult to contact them after placing an order.
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