Disappointed with Jess. Had a video call meeting on the 8th of January to try and get the ball moving on a mortgage offer for me and my partner - both first time buyers. Jess seemed knowledgeable however we sent some bits that she asked us to send over, still to this day are yet to receive a reply, this is despite emailing her again to ask if theres any update. Since then we found another mortgage broker who have us an official offer on a house within 2.5 weeks. Also costing us £400 less. Feel as though because we didnt have the sizeable income other people may have she chose not to bother. Would've been nice to at least be updated and not left lingering. It's cost her a customer and its cost Haart Estate Agents a transaction, we've chosen to go with another estate agent based off principle despite liking a property on Haart in Bracebridge Heath
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