My first interaction with Just Mortgages was having a meeting with one of the brokers, we had run through some affordability and she got me a Decision in principal and then vanished and ignored my E-mails.The next Broker I had seemed great to begin with, would reply fast and we managed to get a mortgage offer which was great.I must of got the wrong idea about what Just Mortgages are suppose to bring to the table with their service because I was under the impression they help you get an offer and will be there to help and support through the rest of the process up until I get the keys.Once I had my offer I was ignored for weeks on end on many occasions, as a first time buyer I thought for £700 the service would of been a lot better. Other parties involved in the buying process were also ignored by my broker. I had put this in a complaint but was told this is a great example of good service.Their website clearly state they will 'We liaise with the lender, valuer, estate agent and solicitor to ensure deadlines are met'.Appreciate the fact the mortgage was applied for, but my honest advice to anyone would be to save £700 and apply yourself. This service was not worth £700 at any point. I am Still being ignored now regarding a question about the building insurance.
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