I created an account on a review site specifically to leave this 1-star review, as I've never experienced anything like it. As another reviewer mentioned, the returns process is a nightmare. I bought online without an account, and there was no information on how to log and send a return. I spent 10 minutes trying to 'log in,' convinced I must have created an account. There’s a long wait between ordering and delivery, which made it hard to remember. Turns out you have to call them as if it's 1999. They then assign a pickup date automatically - very outdated. The real issue arose because the warehouse for this designer is in Italy. After 5 weeks, I was concerned about my refund, only to find out it's stuck in customs because DHL needed to confirm the value and contents. After multiple calls with DHL and the seller, I learned that someone at the distributor is involved. It's absurd. I've repeatedly called both DHL and the seller; when DHL says they'll call back, they do, but when someone from the seller promises to, they do not. No one takes responsibility for the situation, my return is still in customs, and I have no idea how to resolve it - nor does anyone at the seller. They also won't release my refund, which I believe they should, as this is clearly not my fault. Basically, avoid buying from this seller if you're in the UK; try getting it from another retailer instead.
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