I bought a microwave expecting that the service team, as the designated installation partner, would provide a professional setup. What I encountered was a stark example of how service quality can falter at the delivery stage. The installer assessed my kitchen and declared the job impossible—the microwave didn't fit. While this can happen, what followed was unacceptable. Instead of showing basic care, he carelessly shoved my old, non-functioning microwave back into place, leaving it crooked and misaligned in what was once a well-kept kitchen. His final words? "Get a kitchen fitter," delivered with an air of indifference, punctuated by the remark, "I'm not getting paid now." To clarify what the chosen installation partner has left me with: **A non-working microwave**, poorly reinstalled and now an eyesore—a constant reminder of this experience. **A brand-new microwave in a box**, which I now have to arrange installation for myself, despite this service being part of the purchase. I chose this brand expecting a high standard—not just in the product but throughout the customer journey. Instead, the service provided was so careless that it created more issues than it resolved. The installer's attitude suggested that customer satisfaction was an afterthought rather than a fundamental expectation. When investing in a premium appliance, you expect the associated services to match that quality. The performance of the installation partner falls drastically short, damaging the brand's reputation in the eyes of customers. When problems arise—and they will—you want partners who resolve issues, not those who leave customers in a worse position than before. This is not the level of service I anticipated from my purchase, and I urge the company to reconsider whether the chosen partner reflects the quality your brand should represent.
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