I'm quite disappointed. I ordered an outfit for my daughter as a Christmas gift, and although it showed one item in stock and another on pre-order with a delivery date of December 13th or 15th, I received no updates. After reaching out, I learned both items are now on pre-order until December 19th. I've emailed multiple times requesting to cancel the order and get a refund, but their replies keep reiterating the pre-order status in template responses. They are always late to respond, leading me to suspect they might not be based locally. I will seek a chargeback through my bank. I wouldn't recommend this service and will have to find another gift for my daughter while I wait for my refund.
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Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIASee more
