My daughter loves the clothing, but I am starting to lose patience with the service. I plan to find a better option after my next order. I ordered a top that was in stock along with a hoody and joggers on pre-order, but there was no delivery information provided. After numerous emails, they insisted the information was clear, prompting me to send proof otherwise. Eventually, they informed me of a later delivery date, but when that day passed with no updates, I learned the items wouldn’t arrive until December 24th. They offered a refund, but my daughter wants the items, so we will wait. I really want the in-stock item shipped separately, but they insist it will come with the others. It’s frustrating that delays on a few items prevent the in-stock ones from shipping. This is disappointing, especially since the clothes are lovely. There are no phone contacts available, and I can't escalate the issue.
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Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIASee more
