I ordered a hoodie I had been wanting for a while as a Christmas gift for myself. When it arrived, the bag appeared to be opened and resealed with tape. Inside, the hoodie was clearly used, with worn material and frayed lettering. I reached out to the company to return it and request a replacement, but they only offered a 20% refund with no option for return or exchange. After following up, I was offered a 50% refund instead. Ultimately, I had to contact a third party to secure a full refund, and only after informing the company did they finally agree to a return and replacement. It’s unacceptable to send out a used item, and the customer service was terrible. I will not shop with this company again and would advise others to reconsider.
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Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIASee more
