Kam Air flight RQ-902 from Dubai to Kabul – 03:00 - 02.07.2024.Our flight was cancelled when we were waiting in the shuttle bus to board the flight in Dubai. Think we were around 22-23 passengers ready to board the flight. After waiting 15 min for the last calls and get ready to close the boarding gate. At 02.45 we got informed to get out from the shuttle bus and wait by boarding gate again so we can get information about our flight. The airline employee from Kam Air informed us that the flight was cancelled due technical issues, and we must wait for further information. By 04:00 we get informed that we can wait at the airport lounge, and we will have a new flight from Kam Air at 07:00.Not all the passengers got access to the lounge, there were old people and women with children who were hungry and crying. People were tired and had to sleep on floors, chairs and some waiting to get access to the lounge…The employee from Kam Air was just trying to get done from he’s shift and promised more then he could deliver. The worst of it was that he said we had a new flight at 07:00.At 08:00 we got some information from the airport reception that there are no flights from Kam Air and there was only one flight at 12:50 to Kandahar. This flight was also supposed to be fully booked so there was no chance of getting this flight either.At 10:30 we get informed by the personal in lounge that they had more information for us regarding our flight and we had to get out and wait by the reception (kind of kicked out of lounge). We got handed out our boarding passes and told to wait for 20min to get information from the Kam air employees by the reception. By 11:30 there were no Kam Air personal, and people started to get frustrated and at some point, the receptionist at Dubai airport were close to get airport security involved to handle the situation.11:50 we see the personal from Kam Air and we were informed that we were going to be on the flight at 12:50 to Kandahar and the flight will continue to Kabul from Kandahar. It took some time to get the new boarding passes, but we were relieved to know that we were getting out of this airport. The personal from Kam Air promised compensation for our canceled flight and the extra expense we had to cover up because of the cancellation, but that was another big joke from Kam Air.By 12:20 our flight to Kandahar got delayed to 13:50 and again to 14.50. At 17:40 were in Kandahar and by 19.20 in Kabul.When we arrived at Kabul our luggage was lost, but it was found the next day.The agency that I booked my flight from could not help me or Airhelp on the flight to/from Afghanistan.The airplane didn’t have any technical issues and was canceled because there were not enough passengers to cover its expenses. There were also not that many passengers to Kandahar.I know people are in different economic situations and can’t always pick airlines by their choice. But if you can and the tickets are not that expensive by any chance then choose a company that’s not from Afghanistan, especially not Kam Air.
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