Total con artistI purchased a chew for my dog after seeing their advertisment on Facebook portraying themselves as an all American family run business, when questioned where it was made the reply was USA but they had distribution centres across the world, so I purchased one & when I got the tracking information it was from China which seemed odd, when it arrived in the Uk the carriers here had stuck a new label over the original, on opening it was far smaller than described so I asked for a refund, they offered 1 dollar which I refused they then gave me a false address somewhere in the outback of Australia which I had to pay the postage for & claim it back, nothing added up & so I decided to cut my loses & not risk the money disappearing in the outback, why would you manufacture in the USA & then send them all the way to China for distribution??Their Reply to Paypal; Dear Brian Shepherd,SKUU has offered you a partial refund of $1.00 USD to resolve this claim.Transaction DetailsClaim number: PP-D-78368236Seller's name: SKUUSeller's email: Transaction amount: $23.40 USDTransaction date: 9 July 2020Your transaction ID: 80X90615UN432132VWhat To Do NextYour cooperation is essential to the claims process. Please log in to the Resolution Centre and accept or refuse this offer before 23 August 2020.If you accept this partial refund from SKUU, this claim will be closed. If you refuse this offer, we'll continue our review and make a decision based on the information available to us. If needed, we may request additional information from you to support your claim.To learn how we review and resolve claims, you can view our User Agreement. Simply click Legal at the bottom of any PayPal page.Please note: Records of all claims are kept in the Resolution Centre for your convenience.Yours sincerely,PayPal
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