I have been purchasing items from Kapten & Son for years, I absolutely love their products. They are really good quality, stylish and such a wide range of luggage for any kind of travelling! I always get complimented on my Kapten & Son bags.I recently ordered the Lisbon Duffle Backpack in black, for a going away on a camping trip. However, after a couple of days customer service reached out, as I had forgot to add my mobile number within the delivery details. (Completely my fault) but unfortunately this put a delay on shipping. I was speaking with Amine, from their customer service team and they could not have been more kind and helpful. I informed Amine I needed the bag by a particular date for my trip, and Amine was very honest in telling me it would now not arrive on time. (I don’t feel you get that level of honesty or transparency from other companies out there, so it was very much appreciated.) Amine kindly offered to cancel the order for me, but we were a little too late and it had been shipped. Knowing I would not be home for the delivery, and wouldn’t be back for some time, Amine arranged an extension on my return period, so I had plenty time to return the item when I got home. When I got home from my trip I received my package, and I loved the bag so much I decided to keep it anyway. It’s given me the perfect excuse to book another trip! Like every other bag I’ve previously purchased, the quality is fantastic, super spacious, lots of pockets and the fact I can change this from a duffel bag to a backpack is great!In the 6 plus years I’ve been ordering from Kapten & Son this is the first time I’ve had any issue with delivery and it was due to my own mistake. Delivery has always been super efficient and reliable. Overall, the products and the service is excellent, I would highly recommend Kapten & Son to others.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
