Very bad customer service - please make sure you read the 1 star reviews before ordering, I wish I did!I received a faulty bag straight out the box and the customer service has been atrocious. To begin with, I was sent spare parts to fix the bag myself, which even they weren’t working!Then instead of being sent a refund or replacement bag, customer services will not do anything until this is returned which you will have to pay for, attach declaration so it can be shipped back. So I’m expected to pay for £100 bag, which received faulty, been told to fix it myself or go out the way to return it. I then would be left without any work bag. Awful customer service and by the sounds of it this happens a lot. Very disappointing as it is a very nice bag but awful customer service and clearly not very well made bags.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
