Hello. While the backpack I ordered is still to be used, I wanted to share the customer service experience, which was not satisfactory.First, there was the information on the website that the delivery would be within 1-3 working days, which made me wait, because I was ordering a backpack as a gift, so it was important for me to make sure I still have time for the return if the person doesn't like it. However, within a couple of working days the backpack was just shipped. In approx. a week from that point I got an email that DHL could not deliver the backpack to me on that day, so there is a delay. At the same time, local post office send me an email that they will actually deliver it soon. Later on the same day I got another email with the information that DHL courrier could not reach me, therefore did not deliver, as if it was my responsibility to miss it. Within an hour, Posti sent me an email that the backpack is ready to be picked up, which we did ourselves. It was my first experience ordering something from the company. So far, definitely not the best one :)The backpack seems quite cool, so thank you for that, but would suggest to review the customer journay.
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