When ordering they promise delivery of up to 5 days. Well tomorrow is the 5th day and my order has not even been shipped yet. Since I ordered it specifically for a trip I contacted their support team (which itself was a hassle since they refer you to FAQ and Chatbot everywhere, no direct email) to inquire about estimated delivery time and received no answer. 100 euros for a backpack and this level of service?.. It looks like a scam with a lot of money put into advertising to look legit.Edit: Asked for a refund since the bag was not even shipped at the time and I had to buy another bag for my trip. They "accepted" my request but have not returned the money. Instead they shipped the bag 3 days later. I haven't received the bag, nor the refund, nor anyone from their side has contacted me about this (unless you consider their "sorry about your experience" on Trustpilot as contact). I recommend to avoid this brand.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
