We ordered the bag on Monday, received the product on Friday! they made a mistake and sent us the wrong colour as ordered! We sent it back and as per their website 10 working days to get the correct product from the time they receive the product. When they received the product as we could check on the tracking, we didnt hear anything for 10 days back. We gave them an extra 2 days just incase. On the 12th day we tried contacting them to see what is happening. Their automated bot chat useless. Kept on saying the same thing with no real answer over and over. Couldn't find the phone number to call. its not easily available and have to go through some Q&A to find it. Finally after research figured out the phone number. The automated prompts that tell you press 3 for english, kept repeating itself every time you pressed 3 and then after 4 to 6 times it would just hang up! after pressing different unrelated to our issue numbers on the phone dial just so we can talk to a human representative, Finally we get someone on the phone and he admitted the order was never resent and he had to do it manually!No one even bothered looking into them! what if we didn't call? It took an item I purchased 3 days short of a full month to receive for a mistake they did! Customer service is part of the business if not the most important no matter how good your products are. You'd think when the mistake was made from your end sending the wrong product ( I understand that it could happen! We all make mistakes) you'd at least fix the mistake immediately or put some sort of urgency for customer satisfaction!
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
