kapten-son.com

Worst Customer Care

I have had my issues with DHL, and they were quick to sort them with me once I realized that the biggest fault on this delivery was your shipment and the way you operate and handle your Customers after they pay the order. It seems that shipping the order for which I paid was merely something you did cordially and not a service you offer.I haven't collected my backpack, I haven't touched it or used it, to know for sure it's worth the money I paid for it. However, I am hell of sure, I won't recommend this brand to any of my friends thinking of purchasing products from you. Actually, your Customer Care service is so bad, but really so faulty and inefficient, that I will go out of my way to ensure I review this brand negatively on every single platform available and sure everybody is aware of the way you handle Customers that simply ask for assistance.The way you don't care for a customer that just purchased something from you, as little as it might be, the way all your process instead of clarification induces only anxiety and disappointment.The way you, Kapten & Son, treated a Customer that simply required information and a bit of feedback through your inefficient procedures is more of a reflection of who you are as a brand than your products are.I might really enjoy the backpack I purchased, I hope I do, really. However, I will never purchase any other product from your brand or deal with your Customer Service ever again. That's the only thing I will be saying to my friends or anybody who cares to listen "They might have good products, but they are not worth it and they don't care about you or your experience".

Date of experience: Oct 11, 2024